Reservations Clerk

Summary
Post Date	Jan-03-2013
Industry	Admin-Customer Service > Administrative
Job Type	Full-time
Location	Atlanta, Georgia
Salary	Not specified
Phone Number

Reservations Clerk

Job Location: Atlanta, GA

Job Responsibilities and Requirements: Takes reservations via telephone, fax, mail, central reservations or change forms to provide excellent customer service both to the internal and external customer Completes all changes and cancellations for group. Is familiar with complete cycle of a reservation from the moment the telephone rings to when the guest checks out. Completes daily shift checklists. Assists the front desk when needed. High school diploma or GED plus 1 year of related experience; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities. Must have: Complete knowledge and operation of HIS, select knowledge of Delphi and interfacing with HIS. Working knowledge of Front Office procedures. Must be able to: Follow direction and get along well with others. Process advance deposits through HIS and correctly post them to specific guest accounts. Interact with all other departments of hotel that require reservation assistance. Work very closely with the Front Desk and Sales Departments. Establish and maintain effective working relationships with others. Listen well, and communicate effectively, in English both orally and in writing, with others. Experince with group reservations and billing preferred. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Must have strong verbal and skills in order to communicate effectively in English. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Ability to work with mathematical concepts such as probability and statistical inference. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

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