COFFEE BAR ATTENDANT-PART TIME

Job ID:	2012-11989	Casino Property:	Hollywood Casino at Kansas Speedway
Location:	US-KS-Kansas City	Posted Date:	1/4/2013
Position Type:	Regular Part-Time

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Overview:

Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue.  From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences.  PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include:

Hollywood Casino at Kansas Speedway is currently looking for Coffee Bar Attendants to join the team.  Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service. Prepare, display, sell and serve products to customers. Follow appropriate food handling procedures to ensure safe, quality products. Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Micros system. Complete deposits at the end of each shift. Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters, display cases, refrigeration units, and beverage machines. Perform tasks to ensure an attractive patron dining area associated with the coffee bar including removal of trash and debris from tables and cleaning tables and chairs. Ensure supplies and products are stocked as needed. Attend all departmental and company training programs or meetings as directed. Compile information, complete and submit reports as needed. Adhere to all company policies and procedures. Adhere to all gaming laws and regulations. Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. Meet department uniform, appearance and grooming requirements. Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

To be successful in this position it will require the following skill set:

High school diploma or equivalent Read, write legibly, understand and speak English Excellent customer service/communication skills Count money and change correctly Knows beverage ingredients and proper mixing and pouring techniques Available to work required schedule which may include nights, weekends, holidays and overtime as needed Must meet professional appearance standards as prescribed by company policy. Must be physically mobile with reasonable accommodation Must be able to respond to visual and oral cues Able to work in constricting areas Able to tolerate second-hand smoke, noise, bright lights Able to work at a fast pace in often crowded/noisy environment Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces