| OPENING DATE:
01/04/13
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| CLOSING DATE:
01/17/13 11:59 PM
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JOB SUMMARY:
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THIS IS A HOURLY POSITION WITH AN INTERMITTENT WORK SCHEDULE.
THE POSITION IS CONTINGENT ON LEGISLATIVE FUNDING.
Performs
moderately complex clerical work as a temporary, hourly employee in a
Customer Operations Field Office of the Driver License Division. Answers
general questions pertaining to applications for various types of
driver licenses. Determines the legal needs and requirements of driver
license and identification card applicants. Performs routine office
support functions in a Driver License office. Meets and screens
applicants, administers written and visual tests, prepares application
forms and collects license application fees. Answers general information
questions pertaining to driver license laws and driver licensing
procedures, safety responsibility laws and procedures, other Department
services and services available at other state agencies, and other
traffic laws. Administers driver license tests. Receives and responds to
telephone inquiries from the general public. Work is performed under
supervision with minimal latitude for the use of initiative and
independent judgment.
State Classification #: 0132
State Classification Name: Customer Service Representative II
Salary Group: A11
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| GENERAL DUTIES: |
Meets
and deals with the general public in professional and courteous manner;
answers general questions pertaining to applications for various types
of driver licenses and identification cards, questions pertaining to
traffic laws, driver license, commercial driver license, and safety
responsibility laws, driver education, driver improvement, insurance
requirements, voter's registration, organ donation, Department
employment, and other Department and state agency services.
Determines
the legal needs and requirements of driver license and identification
card applicants. Screens application forms to ensure applicant
qualification.
Makes
and properly interprets National Driver Records (NDR), Problem Driver
Pointer System (PDPS), and Commercial Driver License Information System
(CDLIS) and other external system inquiries to determine applicants'
eligibility for licensing.
Collects
appropriate license fees and prepares receipts; ensures and accepts
accountability that monies received balance with receipts issued;
captures photograph of applicants, their signatures, and their
fingerprints.
Checks
accuracy of original, renewal, and duplicate license applications,
driver education certificates, school attendance forms, insurance
documents, registrations, and notarizes forms; ensures source document
data input to basic state records is correct to prevent future master
record changes; and verifies and scrutinizes documents presented for
authenticity.
Advises applicants of suspensions, cancellations and revocations, and advises how to qualify.
Administers
and grades written and oral driver examinations. Schedules applicants
for driving tests with examiners; operates automated testing machines to
measure driver license applicants' knowledge of traffic laws and
driving practices; operates computers and digital imaging workstations
for capture of applicants' portrait, thumbprint, and signature. Screens
application forms to ensure applicant qualification; prepares data
cards and instruction permits; administers oaths as necessary.
May travel as required to work in other Driver License Offices and/or to and from Headquarters for training.
May set up, close, and program office machines in preparation or close of day’s activities.
May
make minor repairs to testing devices and other office equipment.
Prepares, cleans, and maintains work area and testing devices daily.
Performs other duties as assigned. |
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| EDUCATION AND EXPERIENCE:
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Must
meet minimum age requirement of seventeen (17) years of age. Graduation
from a standard senior high school or the equivalent OR must be
currently enrolled in high school. Previous work experience in Driver
License division is preferred.
Knowledge of general business office procedures, proficient in English grammar, punctuation, spelling, and arithmetic.
Ability
to use standard office equipment such as a calculator or adding
machine, automated equipment and software, copier, facsimile, and
folding or labeling machines.
Ability to utilize computer keyboard.
Ability to type correspondence and/or other documents, vouchers, and forms.
Ability to make arithmetical computations.
Ability to prepare and maintain detailed records, files, and reports.
Ability to organize and/or maintain files in alphabetical, numerical, chronological, and/or categorical order. |
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| SUPPLEMENTAL INFORMATION:
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Benefit offerings for hourly employees is not yet determined and currently being evaluated.
Hours may be reduced or extended as needed by the division.
Required to adjust to various and changing work schedules.
Work
experience as a CSR II hourly employee will not meet the criteria for
certification or career ladder advancement to CSR III.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.
Additional $200.00/per month for working in a "metro" location. The metro amount will be factored into the hourly rate.
Valid
Texas driver license or identification certificate (ID Card) required.
If hired with a valid out of state driver license, a Texas license must
be obtained within ninety (90) days of moving to Texas. If moving
within the state of Texas, a valid Texas license must be obtained within
thirty (30) days.
Ability
to lift and carry up to fifty (50) pounds. (Applicants will be required
to sign an HR-99A release form as they will be asked to demonstrate
their lifting abilities at the time of interview.)
Twenty three (23) vacancies exist for this position:
7 - Tarrant County (Hurst, Fort Worth, Lake Worth, Arlington, Forth Worth Mega Center)
4 - Collin County (Plano, McKinney)
1 - Denton County (Denton, Lewisville)
1 - Weatherford
1 - Mineral Wells
1 - Decatur
1 - Bonham
1 - Athens
1 - Corsicana
1 - Cleburne
1 - Paris
1 - Sherman
1 - Waxahachie
1 - Granbury
Travel - 10%
Due
to the high volume of applications we do not accept telephone calls.
Only candidates selected for interview will be contacted. |
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