Customer Service Rep: 10:00 am to 7:00 pm shift( Job Number: COR00051)

Customer Service Rep: 10:00 am to 7:00 pm shift(

Job Number:

 COR00051) 

  Indiana-Carmel] 

Full-time 

Description

 Job Summary: Reporting to the designated supervisor, work as a liaison between telesales and dealers to maximize current business and bring in new business. Respond to customer inquiries to resolve problems that may occur in an accurate and friendly manner. Assist with all various Telesales related initiatives and perform all duties assigned by the designated supervisor and e-Business Sales and Operations management in accordance with corporate guidelines. 

Responsibilities and Duties: 

1.    Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. 

2.    Be familiar with procedures for handling all aspects of customer complaints or disputes.

3.    Resolve any customer complaints in a friendly, courteous manner. Advise the designated supervisor of all serious complaints or incidences.

4.    Maintain accurate daily accounting of all calls and daily completion of telemarketing records.

5.    Assist in developing and training new and current employees.

6.    Recommend new customer services and procedures to the designated supervisor.

7.    Compile information needed for various reports and assist in coordinating project-oriented duties at the direction of the designated supervisor.

8.    Perform various general clerical duties; maintain various files and data; produce reports and correspondence for the designated supervisor and the e-Business Sale and Operations group.

9.    Practice and promote teamwork at all times. Set a good personal example of attitude and performance. Cross-train in other functional areas of the e-Business Operations.

10.    Maintain a good flow of communication with all the office personnel.

11.    Maintain all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise the designated supervisor and Facilities of all breakdowns and maintenance needs immediately. 


Educational Requirements and Qualifications: High School Diploma or GED preferred and a minimum of one (1) year experience telemarketing or auction.

 

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